Frequently Asked Questions
Your guide to beauty, shipping, and everything in between.
How long will it take to receive my AM Store order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
Are your beauty products cruelty-free?
Yes, at AM Store we are committed to ethical beauty. 100% of our products are cruelty-free and never tested on animals.
What is your return policy for skincare items?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return lightly used products within 30 days of delivery for a full refund or store credit.
Can I track my shipment in real-time?
Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I find the right shade for my skin tone?
You can use our virtual 'Shade Finder' tool on each product page or contact our beauty experts via live chat for a personalized consultation.